A quote or invoice still says Draft after I sent it
Sending from the Send dropdown promotes the document to Sent. If it stayed on Draft, the email did not leave — check Settings → Email → Delivery log for the failure reason.
My client says they never received the email
- Check the Delivery log for a bounce or a block, and the reason given.
- Check Delivery health for domain authentication warnings.
- As a fallback, copy the client's portal link and send it on WhatsApp.
My logo looks wrong on PDFs
Re-upload a transparent PNG or an SVG. If a white block appears, the source file has a white background baked into the image.
An online payment did not mark the invoice as paid
The invoice is only settled when the gateway's webhook confirms it. Check that the webhook URL shown in the gateway dialog is saved in the gateway's own dashboard.
Still stuck?
Use Report an issue — in the app sidebar, in the client portal footer or on the website — and our team will get the details of exactly what you were doing when it happened.